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RAP Training

RAP TrainingRAP TrainingRAP Training
  • Training Home
  • RAP Home Page
  • This Week's Puzzle Piece
  • Video Library
  • Trainer Materials
  • BI Tools
  • Order Materials
  • Practice Quizes
  • Incentive Programs
  • Request Custom Coaching
  • FAQ
  • Contact
Hello

Welcome to Advanced Level 3

This is your third step to the Masters Club. At the advanced level, you will learn about the claims process and the journey a claim goes through.  At the bottom is a test, if you answer all the questions correctly move on to the next level.   

review Level 2

Video

Claims Process

Advanced level

How to file a claim

How to file a claim

How to file a claim

File a claim in one of 3 ways

1. File a claim online at 5starservice.net

2. Call us and we will get you started

3. Call us and we will complete the claim for you

In-Home Service

How to file a claim

How to file a claim

We send professional craftsmen that resolve most damages in just one trip. What happens if the item can't be repaired in just one trip? 

Part Replacements

Part Replacements

Part Replacements

Sometimes the damage requires a replacement part. When that happens we order what's needed, it's shipped directly to the guest's home. Once the part arrives the technician returns to complete the in-home repair. What happens if the part can not be obtained?

Full Replacements

Part Replacements

Part Replacements

It happens more than you think, parts being discontinued. When it does it can be a huge disappointment to customers, until they are authorized with a store credit. We issue customers store credit for the full price they paid for the item. 

learn more

Advanced Level 3 Test

Click on the link below to begin the test. Once you are completed and answered each question correctly you can move on to competent level 4. 

take the advanced test

Questions

If you have any questions click here and we will respond within 24 hrs

contact us

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