This page focuses on providing trainers, sales managers and others with helpful training tools and tips. Whether you are new to training or a seasoned professional, there is something here for you. Take your time and look around. Feel free to contact us if you don't see something you need or if you have questions.
Prerequisites to delivering successful training sessions are - know the subject and content - structure the training event in advance - and preplan activities. Preparation builds trainer confidence and leads to more effective training.
Use ice breakers at the start of the session. Splitting people up into pairs and giving them a list of questions to ask one another give participants the opportunity to interact and feel at ease.
Rather than simply reading from handouts, incorporate real-world examples. Interact with people and spark debates to break up the learning. When participants stay engaged they retain more information.
Know in advance information about the people you are training. Everyone has different language, literacy, and numeracy skills, as well as different learning stlyes. Knowing these factors enables you to cater to the needs of participants to ensure everyone learns the material.
It is critical to know and have a working knowledge of the material. Make sure to review all material before training, if you have knowledge gaps, be sure to ask somebody about any questions you are unsure of, or ask a supervisor to sit in on the training session to help.
Clearly define all processes and keep them simple.. Process training can be overwhelming, and if the processes are too complicated they will not be followed. It is also useful to include memory devices such as acronyms or metaphors to assist retention.
· Simplify Processes: Break the materials down into bite sized pieces.
· Time-release Learning: Don't overload with a lot all at once.
· Evaluate ROI: Is your technique and material making a difference?
· Train on the Sales Floor: Keep them in their work environment.
· Training on Demand: Instant small group training works wonders.
· Advancement: Make passing training tests a requirement for promotion.
· Use Job Aids: Check lists and reminders help reinforce training tips.
· Incentivize Learning: Tie comp and incentives to training certifications.
· Follow Up: Check in with your team, answer questions and reinforce tips.
· Provide Mentoring: One on one training with a coaching plan.
· Show Commitment: Lead by example, model your training, be available.
· Communicate Goals: Help the team set and meet performance targets.
· Track Efforts: Set KPI, track your team's progress, communicate results.
· Prep for Success: Give your team all the tools they need to succeed.
· Encourage Self-Help: Help them evaluate and adjust their own performance, setting stretch goals and working to achieve them.
If you like these tips you will love our full suite of Train the Trainer materials that will help you structure you own training programs.
To get access to additional materials and Train the Trainer coaching tips, click the "Find Out More" button below.
Even if you are not a current customer, we can help with all of your training needs. Email your request and we will get back ot you as soon as possible.
How to kill your team's motivation.
Your goal is to accomplish 3 things.
That's it, don't overdo it.
Keep it simple but informative.
Scripts are a guide, a suggestion.
Great memory aid but can be lame.
Treating your audience as prisoners only causes resentment.
"Sink or swim" is a bad idea.
It was once famously said that "stupid is as stupid does," and that applies to trainers as it does to anyone else.
The Consultive Selling Acronym