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RAP Training

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  • Training Home
  • RAP Home Page
  • This Week's Puzzle Piece
  • Video Library
  • Trainer Materials
  • BI Tools
  • Order Materials
  • Practice Quizes
  • Incentive Programs
  • Request Custom Coaching
  • FAQ
  • Contact

Welcome to Our Video Library

Drop us a line if you have questions
About Our Training Video Library

We all need a refresher time to time. Take your time and look around, there is something for everyone.


On this page you will find a collection of training videos that address common issues and circumstances that sales consultants and trainers occasionally encounter - check them out and let us know what you think.

copyright Risk Assurance Partners, LLC 2021

Did you know that RAP protection plans provide your customers with great benefits that they cannot find elsewhere?

Click on the video to learn more.

Selling a RAP furniture protection program is one of the best services that you can provide to your customers.

Click on the video to see why.

Do you have trouble selling furniture protection on case goods?

Click on the video to learn some great tips.

Best Practices to use when selling RAP protection programs.

Click on the video for tips to help you sell more plans.

Keys to improve mattress protection and adjustable base plan sales.

Click on the video for tips.

Overcoming Objections

When you receive an objection do you know how to handle it?

Click on the video to learn some good techniques. 

Overcoming Objections Because Your Customer Had a Bad Experience

Click on the video to learn how to overcome an objection from a guest that had a bad experience with a protection plan. 

Overcoming Objections That Are Often Voiced by Senior Citizens

Have you had a guest say I don't need a protection plan, I'm old and I won't be around much longer? Click on the video to learn how to overcome this objection. 

Overcoming the Objection "I don't buy protection plans."

How about this one? "I never buy those plans." Click on the video for tips on how to overcome this objection. 

Overcoming the Objection "I'll fend for myself."

"I don't need a protection plan - I can fix anything..."  Click on the video to learn how to overcome this objection. 

Overcoming the Objection "Because it is just us and we are neat, we don't need a protection plan."

Sometimes a guest will not want a protection plan because they feel with their lifestyle it is not needed. Click on the video to learn about why every guest should have a protection plan. 

Overcoming the Objection "It costs too much." or "It is a lot of money."

Nobody likes to talk about money. Do you know how to overcome the objection of it cost too much, or I didn't budget for that?  Click on the video to learn how to overcome the objection of money. 

Overcoming Objections Made in Connection with Performance Fabrics

 Click on the video to learn how to overcome the objection that a guest does not need a protection plan because they purchased an item covered in performance fabric.  

Overcoming Objections Made in Connection with Scotchguard."

Ever hear I don't need a protection plan I will just Scotchguard it.? Click on the video to learn how to overcome this objection.  

Claims Process

Do you know what happens when a customer files a claim? Click on the video to find out.

Have questions or need materials?

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